Fiverr Community Forum

Buyer ordered wrong

hello everyone,
I just received an order of $5 but my basic gig package starts from $25 I don’t understand how this happened and now i can’t cancel it because it will effect the rating, very stressed what to do. guide me anyone please

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Was the order an offer you made in the Buyer Request section? If so, then you should honor the offer you made.

If you truly think this an error or bug, however, your only option is to contact Customer Support. https://www.fiverr.com/support_tickets/new

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