Fiverr Forum

Buyer Overpaid - How to refund a portion of Payment

I have had a buyer make an overpayment on his order. I can not justify the full amount that they have paid. Aside from cancelling the order and getting them to resubmit (which effects my stats) ,anyone know if there is a way to organise a part refund? Due to the nature of the work, they are unlikely to take up the offer of an IOU and I would rather get it sorted up front.

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there’s no way to partially refund …

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No other way except partially refunded it

You can’t. Either make up for the order in some way or they have to cancel the order altogether.