Fiverr Community Forum

Buyer place the order mistakenly what should i do?

Hi! Hope you all will be fine and doing healthy business on Fiverr. I faced the issue one buyer placed the order mistakenly and he sends me the cancelation request and he mentioned in the request he places the order mistakenly so if I accept the dispute will my rating go down?

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Yes, your completed orders rating will go down a bit.

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Thank you so much jonbaas always give fast response!

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You could see if CS will cancel it without it affecting your stats.

Yes i know but CS will reply within 4 to 5 days :frowning:

Hi. To be fair, if I, as a buyer, would have managed to place an order by mistake, I’d be okay with waiting a few days for support to cancel, but the decision whether to just cancel and be done with it, or to ask support to cancel, and tell your customer by mistake that you declined the cancellation request to let support cancel it and refund them, is up to you.

Whatever you do, I’d avoid in any case to tell the buyer anything like “my rating will go down”, etc.; if you can’t deal with this issue without any of that, it’s definitely better to cancel and hope that support will correct your order completion rate later when they get around to your ticket, or to take the hit, if they won’t.

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