So, I have a translation gig. Yesterday, a buyer placed an order without contacting me first. She wanted a translation, BUT, she also wanted me to keep the file’s original formatting. Depending on the file’s formatting, I can, or I can’t do it. That is something I specify on my gig description, and in this particular case, I would’ve rejected the job since I lack both the knowledge and the tools to do it due to the file’s complexity.
When contacting support, they said: "We understand that there are some cancellations that cannot be avoided and are no fault of the seller. And I understand this might be confusing.
I cannot guarantee it would not affect you, however, I can promise the cancellation rate based on our criteria."
So basically they acknowledge the issue and don’t care.
In trying to get an extra $3 in this case, they risk getting sellers to a lower level and losing even more, I’d take better care of the people who earn them money.