Fiverr Forum

Buyer Possibly Made a Payment Mistake?


#1

I got an order a few days ago that has actually been quite difficult - mostly because I gave him a plan, and he said he liked the plan, so I executed it, but he came back with lots of changes, which I happily revised. In each revision his first answer would be to the effect that he liked it, but then would come back with more changes. Throughout the process I was extremely patient (just being my normal self), and told him that I “could absolutely change that for him”.

Finally last night I completed the order and delivered a final revision. I logged off and then got a notification on my phone that he had left me a very LARGE tip (the tip was the same price as the gig - and the price of the gig wasn’t exactly a small amount)

I promptly messaged him and asked if he had made a mistake. I was thinking he didn’t understand how fiverr worked and that he was thinking the tip was the payment for the gig. I explained that he had already paid for the gig when he accepted my offers and that a tip was something extra, payable at his discretion for a service well done, and only if he felt that my work deserved a tip.

His reply was a bit of a welcome shock: “I purposely gave you the tip for being so patient and so helpful and so professional. You really are not like most Fiverr vendors. You are a class act. Thank you again.”

Well, I’m beaming! And I feel like sometimes a little extra patience, and a bit of free extra revision (even if it wasn’t initially agreed) goes a long way in satisfying your customers. I will certainly be offering an extra free revision in future!

William.


Sellers asking for $ Tips $
#2

I too encounter buyers like that - and I got a $big tip for something similar.

However - when you have to bite your lip, and hold in the swear words - and most importantly, spend twice as long on a gig - surely a tip is the least you’d expect.

Sometimes you get them, sometimes you don’t - but doubling, and in some cases more, the amount of time you would expect on a gig - deserves a tip.


#3

While working on the order, I was hoping for a 5 star review - I wasn’t really expecting anything else, but then he left a tip that was way past my wildest expectations. It really made it all worth it.


#4

Moral of the story “Be patient things will change for better” Love to read your post and learned from your experience, Newbie on Fiverr :slight_smile: Thanks


#5

TLDR


#6

I’m pleased for you that your patience, hard work and professional attitude paid off. And what a considerate buyer. He’s a keeper.


#7

@capitalquality - I’ve just taken a look at your profile. Just wanting to make sure you realize that your profile is set to “vacation mode” and that orders are suspended.


#8

Thanks. Yes, I’m busy this week on some ‘real life’ projects and I have a regular buyer who orders multiple gigs at once without checking with me first. Unfortunately vacation mode is the only way to stop that happening until I have time to work on his larger orders, even if it means I miss out on other orders.


#9

I’ve had similar happy experiences with some clients. Although I have more than 100 reviews I still over deliver and respond to every modification with respect and patients.

I recommend acting this way whether your a “newbie” or “established” seller!

Keep up the great work!

:bulb: Joe


#10

I love love love this post.
Thank you for writing it!
So fun and rare to hear these kinds of experiences from fellow sellers. :slight_smile: