Buyer provided email id

[jaimakhija]

Hi
I have recieved a message from my old buyer who once purchased a gig, and now she wants one of those file resized and sent back to her email id, which she provided.

Now i know it is against TOS to communicate or transfer other than Fiverr.
I have already told her that it is against TOS and i will get it done here on fiverr itself.

Just curious, will that affect my profile, or can that in future, or should i just inform CS about that?
Or is it just fine here to inform my buyer about TOS, that will do a thing?

I just don’t want to get in trouble because she mentioned her email id.

[kanishkaseo11]

I suggest you to resize and send the files via Fiverr.

[spiritwalkerxx]

Dont contact support just do what you are supposed to do, once you are in their spotlight you won’t like the results.

[jaimakhija]

Dont contact support just do what you are supposed to do, once you are in their spotlight you won’t like the results.

Ohh, so you mean they might take actions against me, even if buyer mentioned that?

[misscrystal]

Ohh, so you mean they might take actions against me, even if buyer mentioned that?

I doubt they would take action against you but when I reported a previous buyer for sending their email address to me nothing happened as far as I could tell, so you can just ignore that and send whatever you need to them through their fiverr account.

[jaimakhija]

I doubt they would take action against you but when I reported a previous buyer for sending their email address to me nothing happened as far as I could tell, so you can just ignore that and send whatever you need to them through their fiverr account.

Okay, I will send her on fiverr itself once she confirms me the size.

Thank you for responding 🙂