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Buyer providing no info

Hi, I hope somebody can help me here

I have a buyer that has placed an order without messaging me first (which I have asked buyers to do in my gig info). He has submitted none of the requirements that I have asked for, and has instead sent an hour long video on his website for me to watch.

I have messaged him to ask for a written overview of the details and what to include in the work. However, if he doesn’t get back to me would it be acceptable for me to cancel the order?

I am relatively new to fiverr, so your advice would be appreciated.

Thank you

3 Likes

Check this out: https://www.fiverr.com/support/articles/360010108157-What-does-my-order-status-mean

Thank you, so do you think I would have a valid reason? Also what do I do if the buyer doesn’t agree to the cancellation?

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