A buyer recently placed an order. He submitted very little details with which nothing significant could be done and I asked for more information. He said he will surely get back with details soon and the order remained in revision status. But later he came and was saying he is sick and need to cancel.
(So the order is basically one of those mistakenly placed orders with no requirements provided.) I said I can’t accept the cancellation request directly as this will affect my order completion rate without any of my faults. I asked him to kindly wait so that I can contact Fiverr support for this and he happily agreed.
Plot twist is Fiverr Support says due to the high demand, the current response times may extend up to 10 business days!!! Today is the 9th day and yet no response. I gave this update to my buyer and now he is angry and wants immediate cancellation.
Suggest me what should I do?