Hey guys! And Happy 2019
So I’ve had quite a rough vacation. Had a personal emergency happening which threw me off physically pretty badly. I have one client who wanted me to start the order before I left on vacation. By start I mean to have it hang in there till I come back so that I wouldn’t need to spend time on sending an offer. I had an agreement that I am not starting before my vacation is over so I haven’t yet done anything.
I requested a cancellation because the order I have is going to take a month for me to complete and I just don’t have it in me right now because of the issue I mentioned above. I apologized and explained the situation, but my client refuses to accept the cancellation.
I’ve sent the request again making sure to have her understand that I am talking about my physical health. But she refused again and told me that I have to refund her for the order I did for her before. I completed one illustration as a trial order for her to see if she likes the result, and it was her request to do just one first. She did mention that she would need more in case if she likes it, but there was always a case of her not liking it.
I haven’t yet had this sort of dispute issues with buyers, so I am not sure how I should handle this if she keeps being unreasonable. Should I contact customer support and ask them to cancel it for me?