Not sure what to do in this scenario.
Buyer placed a generic $5 order, but is asking for something I offer for $15. I’ve explained to them that my pricing is explained clearly in my gig description, FAQ, and shown in my extras, etc. In fact, I already explained this to them on a prior order and gave them a 50% discount on the extra to apologise for the inconvenience of having to pay extra out of the blue for something they wrongly believed was included. In that last order, they paid for the extra and it was fine.
On their new order they’re now refusing to pay for the extra, but also won’t cancel - and now I have 7 hours left to deliver due to the back and forth. I’ve requested a cancellation which they have ignored, and I emailed CS about 8 hours ago, with no response.
I’ve never had a late delivery before, and so far my lowest rating is like 4 stars, so I really don’t want the automatic 1 star review for a late delivery.
What should I do??