Fiverr Community Forum

Buyer Request Email to be Sent

A buyer sent a link to complete a list of questions that are used to test competence for the job. However, I was asked to email the response to the email provided.

Is the permitted on Fiverr?

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  • To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, ■■■■■/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

The above is from the Terms of Service at the bottom of the Fiverr main page which everyone needs to read before buying or selling on Fiverr.

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This message appeared. Does this mean I can email the buyer on the basis it is for the purpose of the gig?

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  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

The above is from the Terms of Service.

Just tell your buyer that according to the Terms of Service all communication must go through Fiverr.

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