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First of all welcome to forum!
As a new seller you have small amount of buyer request that you can handle as a new seller when you are promoted you will see more and more buyer req!
Completing a order depends on communications and your skills as a seller…
Thanks for helpful words.
Buyers often contact more than one seller, and choose the one they like best.
You need to monitor for a week or month every day every 10-30 minutes BR section. And make record on when a larger number of BR becomes visible.
If you notice it is always happening at night time in your country notify customer support with you findings.
But you can not do it on basis of one day checking. You need to have records and evidence it is only happening at night time when you do not work.