I responded to a buyer request in which a customer wanted a voice over. The size of the project was not indicated on the request so I submitted an offer using my per 200 word rate.
This morning, I just received the order from this buyer and he submitted to me a script containing 1,632 words using one 200 word order. I should be getting paid 8 times what the order is for.
What is the best way to handle this situation so I don’t have do to the work for free and also have a negative impact to my stats.
I am concerned because I’ve worked very hard to have outstanding stats but I am still new, so any cancellations would kill my ratings. Please kindly advise.