Buyer Requested Revision and not responding

[arcsolutions]

Hi,

I have an issue with a buyer you ordered my service and after I deliver the exact output, he requested the revision saying ‘‘make something more creative and color full’’ even though I completed his project exactly as per his instructions.
I told him that I delivered exactly as he asked for and now the buyer is not responding. I wrote the issue to customer support but haven’t got any reply from them as well.
Now the order is pending and marked as LATE
Can someone Please help me with this situation.

[Guest offlinehelpers]

Hi,

I have an issue with a buyer you ordered my service and after I deliver the exact output, he requested the revision saying ‘‘make something more creative and color full’’ even though I completed his project exactly as per his instructions.

I told him that I delivered exactly as he asked for and now the buyer is not responding. I wrote the issue to customer support but haven’t got any reply from them as well.

Now the order is pending and marked as LATE

Can someone Please help me with this situation.

Redeliver your original file along with the explanation you’ve already given - it should stop the clock until it’s all worked out.

[saddu_writer]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

[arcsolutions]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

If I go to Resolution center. What can happen if he is still unactive

[saddu_writer]

If I go to Resolution center. What can happen if he is still unactive

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

[arcsolutions]

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

Thanks 🙂

[saddu_writer]

Thanks 🙂

No problem… 🙂

[capitalquality]

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

I was wondering what happened to the order timer if you requested extra days so thanks for this info. What happens if the buyer then denies the request for extra days?

[saddu_writer]

I was wondering what happened to the order timer if you requested extra days so thanks for this info. What happens if the buyer then denies the request for extra days?

Then you can’t do anything in that situation then. May be ask support to help. Or you should have a conversation with him before going to the resolution centre so that he accepts it.

[shubh2012]

Once you deliver it on time, your “Delivered on time” won’t change. A buyer can’t force cancel it for “LATE” now. One of my buyers once asked for revision and didn’t leave any instructions for 17 days.
Yes, It does show LATE but that doesn’t exactly mean you are late.
CS reply will be : Try to work out with your buyer.

[adrover]

Once you deliver it on time, your “Delivered on time” won’t change. A buyer can’t force cancel it for “LATE” now. One of my buyers once asked for revision and didn’t leave any instructions for 17 days.

Yes, It does show LATE but that doesn’t exactly mean you are late.

CS reply will be : Try to work out with your buyer.

One of my buyers once asked for revision and didn’t leave any instructions for 17 days.

I realize this isn’t likely to happen often but what if a buyer didn’t leave instructions for a very long time (say, a month or more) and they stopped responding?

[taverr]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

The order timer only stops when you had made a cancellation dispute, otherwise, the timer clock won’t stop with More information / Time required disputes.

.

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

But keep this in mind that the Dispute will be automatically rejected if the buyer doesnot responds to it for 3 days. (Or 2 days now, errr… can’t recall properly 😃 )

[arcsolutions]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

The order timer only stops when you had made a cancellation dispute, otherwise, the timer clock won’t stop with More information / Time required disputes.

.

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

But keep this in mind that the Dispute will be automatically rejected if the buyer doesnot responds to it for 3 days. (Or 2 days now, errr… can’t recall properly 😃 )

So should I withdraw the dispute?

[arcsolutions]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

The order timer only stops when you had made a cancellation dispute, otherwise, the timer clock won’t stop with More information / Time required disputes.

.

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

But keep this in mind that the Dispute will be automatically rejected if the buyer doesnot responds to it for 3 days. (Or 2 days now, errr… can’t recall properly 😃 )

If the dispute gets automatically gets rejected. Does it count as Cancellation and affect our rating.

[saddu_writer]

Do as @offlinehelpers told you. You can also go to Resolution center and ask for more days or more information. That way the clock will stop.

The order timer only stops when you had made a cancellation dispute, otherwise, the timer clock won’t stop with More information / Time required disputes.

.

The order will be stopped until he is online again and respond to your dispute. He will provide you information for the revision and will increase the days for you to work on it.

But keep this in mind that the Dispute will be automatically rejected if the buyer doesnot responds to it for 3 days. (Or 2 days now, errr… can’t recall properly 😃 )

The order timer only stops when you had made a cancellation dispute

Nope its not related with that. Its a resolution center and there you go when you had problems with order. You can select the one that suits to your situation like " Other" , ask for more days, and send it. The dispute is open and he will accept it if he agrees.

I did it a minute ago. My buyer requested modification and he said he will send the modified voice over soon. It took him some days and when he sent it, I had only one day left. I increased it to 6 days through this.

[taverr]

The order timer only stops when you had made a cancellation dispute

Nope its not related with that. Its a resolution center and there you go when you had problems with order. You can select the one that suits to your situation like " Other" , ask for more days, and send it. The dispute is open and he will accept it if he agrees.

I did it a minute ago. My buyer requested modification and he said he will send the modified voice over soon. It took him some days and when he sent it, I had only one day left. I increased it to 6 days through this.

Don’t know what you meant but suppose if you have 6 hours left on the timer and you uses the resolution centre selecting anything other than the “request buyer to cancel this order” the timer will continue counting down and will not stop. But if you uses the “request buyer to cancel this order”, then the timer will stop.

I stated this because, suppose you are going to be late on an order and you use these disputes, the timer will not stop and you may go late on the order. (Unless the buyer accept your dispute before this and gives you extra time)

.

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If the dispute gets automatically gets rejected. Does it count as Cancellation and affect our rating.

Unless it is a Cancellation dispute, No. Other types of disputes won’t result in cancellation when they are automatically rejected.

[shubh2012]

One of my buyers once asked for revision and didn’t leave any instructions for 17 days.

I realize this isn’t likely to happen often but what if a buyer didn’t leave instructions for a very long time (say, a month or more) and they stopped responding?

Fiverr doesn’t allow more than 30 days for any job but I really don’t know about this scenario after a revision is filed. My buyer eventually left some instructions on 18th day and asked for a mutual cancellation on 25th day.

[saddu_writer]

Don’t know what you meant but suppose if you have 6 hours left on the timer and you uses the resolution centre selecting anything other than the “request buyer to cancel this order” the timer will continue counting down and will not stop. But if you uses the “request buyer to cancel this order”, then the timer will stop.

I stated this because, suppose you are going to be late on an order and you use these disputes, the timer will not stop and you may go late on the order. (Unless the buyer accept your dispute before this and gives you extra time)

.

---

If the dispute gets automatically gets rejected. Does it count as Cancellation and affect our rating.

Unless it is a Cancellation dispute, No. Other types of disputes won’t result in cancellation when they are automatically rejected.

suppose you are going to be late on an order and you use these disputes, the timer will not stop and you may go late on the order.

Then you haven’t used it. Whenever you open up a dispute, the clock stops ticking immediately, whether its accepted or not. If he decline it, the order starts again from where it was stopped. If he accept it, then the time refreshes to the new delivery date.

[taverr]

suppose you are going to be late on an order and you use these disputes, the timer will not stop and you may go late on the order.

Then you haven’t used it. Whenever you open up a dispute, the clock stops ticking immediately, whether its accepted or not. If he decline it, the order starts again from where it was stopped. If he accept it, then the time refreshes to the new delivery date.

Really? I haven’t seen anything like that on any of the disputes I had sent before. But I am not sure as I had not used it since a few days and things could have changed…

I would perhaps bump this thread, the next time I use it. 😎

Or perhaps a 3rd opinion will be better; @miiila @writer99025 @catwriter what are your opinions?

[catwriter]

I’ve never requested delivery time extension, so I have no idea what would happen if I did.

I’ve only used the Resolution Center to request cancellations; the clock stopped on the page, but if the buyer refused to accept the cancellation, it would turn out that the clock was actually still ticking, it just didn’t show on the order page. I don’t know if that’s how it’s supposed to work, or if it was a bug.

[miiila]

Really? I haven’t seen anything like that on any of the disputes I had sent before. But I am not sure as I had not used it since a few days and things could have changed…

I would perhaps bump this thread, the next time I use it. 😎

Or perhaps a 3rd opinion will be better; @miiila @writer99025 @catwriter what are your opinions?

Same as catwriter. …

[saddu_writer]

I’ve never requested delivery time extension, so I have no idea what would happen if I did.

I’ve only used the Resolution Center to request cancellations; the clock stopped on the page, but if the buyer refused to accept the cancellation, it would turn out that the clock was actually still ticking, it just didn’t show on the order page. I don’t know if that’s how it’s supposed to work, or if it was a bug.

the clock stopped on the page

Yes it stops. If the buyer accepts then the time is extended, if he rejects the clocks resumes again. I used it even an hour ago.

[adrover]

Fiverr doesn’t allow more than 30 days for any job but I really don’t know about this scenario after a revision is filed. My buyer eventually left some instructions on 18th day and asked for a mutual cancellation on 25th day.

One of my buyers told me they had a revision request open with another seller for several months.

[shubh2012]

One of my buyers told me they had a revision request open with another seller for several months.

Wow!!! one single order down in dashboard for months.

i hope it wasn’t a $5 order. 😃

[catwriter]

One of my buyers told me they had a revision request open with another seller for several months.

One of my buyers told me they had a revision request open with another seller for several months.

I never let the revision requests stay open for that long. I politely ask for revision instructions once or twice, and if I don’t receive them, I either redeliver the same thing (with an explanation that I have to deliver something after they request a revision, and that they haven’t answered any of my questions), or initiate the cancellation (possibly with the polite message that they should feel free to order again once they had all the necessary information).