So, I have this returning customer, that has always been a little impolite to me, and expected me to do everything for special prices. I always tried to be polite and also gave him special some prices, and he was very satisfied and kept returning. Now this week, I did not have time to translate a big document for him. That is why I have also placed my account on “vacation mode”, because I am really busy this week.
When I told him that I cant help him this week, he got so mad and started threatening me with leaving 1-star reviews. I kindly told him that he has to find someone else, since I am seriously really busy. Then he went back to previous orders and left 1-star reviews on all 3 of them. I can assure you that he was always satisfied with those orders, since he kept returning and asking for more, but when I wasn’t able to do the translation for him this week, he went back and left a bad review on them, just to sabotage me.
I have been working day and night to make sure that my customers are 100% satisfied. I also had a 100% positive rating before this, but now he sabotaged me with the 1-star reviews. In the review he accused me of using an automatic translation software and also accused me of not being a native speaker, just to sabotage me. I can provide clear evidence that not a single one of them were auto-translated and that I am a native speaker.
I contacted Fiverr Support, and they did not want to help. They just told me that they take the buyer’s experience extremely seriously and will not remove the feedback.
Guys, what should I do?