So, this guy needed a work done urgently, we agreed on $100 in 24 hours delivery. I did his work in 12 hours, delivered the work, and after minor changes, all was good, he left me 5 star feedback and that was the end of it.
Today, I just got notification that he cancelled his order, Notification didnt said “The order was cancelled by custom support”, it said that the “Username cancelled your order” I clicked his username and it seems it’s no more, so most likely banned.
I have opened ticket on Fiverr so they atleast don’t let it effect my cancellation rate (which it has, by 1%).
Now, I have another dilemma, should I (can I?) try to pursue this buyer off-Fiverr, is it allowed?, considering that’s he’s banned. I’m not sure how it works. I don’t wanna break any policy or something like that. I would appreciate if anyone official can shed some light on it.