I realize that this overall topic has been discussed many times on Fiverr but I wanted to also put my recent experience here as well and talk about it in hope that Fiverr will fix whatever loopholes they have that contribute to scams and fraud for legitimate freelancers making a living off this site.
I have had some degree of success on Fiverr in the past year. Largely, my services consist of social media, website content and websites. This particular client approached me asking for help with his website. I determined that he needed content because he had none. It was a real estate site. I provided him with consultation as to what I believed he needed to meet his goals and then he contracted me to write 13 pieces of content for his site in the form of articles. These were to be completed within 2 weeks. I usually allot myself plenty of time to finish work so as to allow for any unforeseen things that may consume time. This particular job was finished in less than 2 weeks.
My client wanted to pay half up front and the rest on completion using the milestone feature. I agreed and ended up providing him 3 of the 13 articles to get started with that–he indicated he loved them and requested minor revisions. I continued working over the next few days until we were 2 articles short of completion. This was when he messaged saying he no longer needed the content. I let him know that I was nearly finished with his job and that if he wanted to cancel, he would have to do that on his end and he would have until the last day to do it. I let the work sit for approximately another 5 days after that and heard nothing from the client.
On the last day, I decided since I hadn’t heard from him and he had not cancelled anything, I would go ahead and deliver the completed work in order to try and get paid–after all, he had 5 days to cancel this order and I got no response from him on it even though I reached out to him twice during that 5 days and was ignored…so on delivery (and this was a $300 job) the client comes back saying he isn’t going to pay and that he’s going to dispute and all sorts of things.
I realize that I took a gamble when I let him run down the fiverr clock on delivery and then delivered but what about the fact that I was more than halfway finished with his work and had put time into it and so on up to that point? What about the fact that he ordered a gig that stipulated 1 revision and no refunds? What about the fact that he seems to want something for nothing (he had 3 of my articles already) and has already published that on his website?
Thoughts/ideas? Fiverr–what are you doing to protect against this sort of thing?