Fiverr Community Forum

Buyer send their email for the project purpose?

Hi, I’m making video animations, and my client wants to put their email on the animations.
it is against TOS fiverr?

Thankyou :slight_smile:

Of course it is. Why would Fiverr let you do something that would mean you could take your business off Fiverr?

You know I know that? I read the ToS. Try that.

You had to declare that you understood the ToS when you signed up to Fiverr. So you lied when you said you did.

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I believe this is allowed since the email address is going to be on the animation and it’s not meant for you to contact them, but you should ask CS for permission first.

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It should be fine, the TOS says “Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr.”
So as it’s needed for the video, it should be fine.

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Im sorry i might be silly,
But, How to contact cs?
i just see sending ticket there :confused:

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I can’t find this in TOS, Do you have screenshoot for this?

Send them an email, but be prepared because it may take a few days to get an answer: support@fiverr.com

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Thank You very much, really appreciate it :slight_smile:

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yeah so if you start to type the word " email " in a message then it will pop up

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Thankyou very much, i didn’t recognize this early :slight_smile:

You’re welcome :slightly_smiling_face:
Praying that you have a great year for yourself and your business.

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I agree with @zerlina84. To be safe contact CS.

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