I’ve worked with this person once before, the experience was good overall. They were a bit more demanding than your average buyer and kept referring to themselves as “we” which for me is always a bad sign because it usually means there are a few people you’re dealing with so it’s harder to get a cohesive vision out of them and communication gets a bit more challenging. But other than that, it was fine.
This year, I’ve received another order from them. The vision and the requirements were similar but it’s the same event with the same branding guidelines so it made total sense.
Then I got a revision request which told me to do a brand new design with a completely different design direction while referencing files and comments they’ve “sent me before” that I don’t have.
What I think happened is someone copy/pasted last year’s brief and attached wrong or incomplete files by mistake.
I provide 1 design option per order and have a reasonably discounted extra for an additional new version available. The problem is this buyer is acting funny, keeps referencing the files and comments I haven’t received, doesn’t acknowledge me mentioning and attaching the $35 extra and more importantly, doesn’t acknowledge there were wrong requirements submitted initially.
There is a lot of “as we’ve said before” and “as per files we’ve sent”. Then I open the requirements and they are definitely there and they appear to be complete but they are not the requirements the buyer is mentioning in the revision.
Then I receive a message “We’ll only change one word from the initial brief: futuristic to retro”. I don’t know what to make of it except the buyer implying a complete change of direction is a minor edit that should count as a revision.
Are they genuinely clueless? Do they realize they’ve messed up but pretend they don’t to get another design from me for free? Is there a glitch that makes them see the requirements and the files I don’t see?