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Buyer sent malware

Hii buyer sent me a docx file and I opened it in protected view still looks like he successfully sent me a malware. My laptop is legging and I don’t know what should I do. I haven’t discussed this with buyer coz if it’s not his fault then I might end up with a bad review for nothing. But I’m sure my laptop started behaving weird after opening his file. What should I do?

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Okay so it’s not even booting up now. :frowning:

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What makes you think of it? Did you open the task manager to see what is eating up memory. I am not sure about your laptop specs but mostly this happens when the word doc has too many images or 100’s of pages.

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Read this now. Are you getting on to the windows loading screen?

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What you might to do :

  1. scan and remove the malware.
  2. check your harddisk health.
  3. re-install your laptop os. ( only if needed ).

It booted up. I’m installing malwarebytes.

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