So this buyer started out troublesome, I got “the vibe” that told me they were going to be a PITA. They ordered one description, I completed it, they were happy. Then, rather than reusing the gig I told them to order additional pieces through, they tapped an older / unused gig that I hadn’t adjusted my prices on when I made level 2, as I had for my main gig. That’s on me, honestly, but it left a bad taste in my mouth because I feel like they should have asked about the disparity -before- ordering. I corrected the price after I realized so they couldn’t pull that again in the future and agreed to honor the price I had up on that gig.
So I do their five descriptions, right? They ask for the descriptions to be shorter than my usual length - hey, fine by me - and I deliver. They come back with all sorts of notes, kind of ridiculous stuff considering we’re talking 2 or 3 sentences for each item. A lot of the notes don’t really make sense and seem to be referencing existing content that I didn’t write…part of my market offering is that everything I write is always 100% original, to avoid duplicate conflicts with SEO, etc. So, this is a mess I need to sort out and the level of effort is going to be practically more than it took to write the things in the first place. I have a TON of orders flood in.
Now, I was a few days behind, but I did my best to stay in contact. On the day I was going to turn in the re-dos, I get a notice first thing in the morning - buyer cancelled. Well, that sucks, but whatever.
Exploring around a little bit, I realize that their “notes” on my work were posted on a live site, not a test site…along with my work. They straight-up stole it and cancelled the order. I’ve been dealing with some family issues since this happened about two weeks ago and haven’t had a chance to “come up for air” to deal with it. Then I get a message today:
“Hey! I love your work and I have been using it on my site. I feel bad that you didn’t get paid anything, so if you want to send me an order for half of the original cost, I will accept it so you get something.”
She’s using my original draft that I provided to her with no adjustments…guess it wasn’t so bad after all, huh? I want to tell her where she can shove her $25 pittance for what was actually $75 of work, but I realize I might have traction with customer service on this one, because she’s admitted through the messaging system that she stole and is using my work.
Can anyone clarify what my options are here, if any? I’m tempted to bypass Fiverr altogether and rat her out to DMCA and her ISP for intellectual property theft.