Hope you’re all doing great in these tragic times.
I have this buyer who has been provided with first draft, that is Initial Concepts, He’s now asking(literally threatening), to provide him with completely new designs (not one extra Concept, but he wants me to redo all the concepts).
I told him already, that this doesn’t fall under ‘Revisions’, he can buy extra Concept if he wish to have new design Concept.
Am more than happy to provide him with Revisions, but all he’s asking for new design.
I said i can provide him with an extra Concept , but no, he want all the concepts to be redone, wow.
I’m really confident that i provided him with really good designs.
Problem is, he’s now threatning me with these messages, attached below:
“Okay I’ll contact Fiverr as a complaint about your husiness”
“Okay Fiverr is chatting with me know you have option to refund or they will refund me and charge you back for my refund and you will get a review from me”
“Just refund me and I’ll leave our bad review of your fake promise”
“No you didn’t give revision you gave two concepts when he we agreed on in our conversation. A revision happens after work is done and you correct which you did not do. So your promise is false and should not be advertised as such , Fiverr policy has been broken on your end as you did not give a revision when requested. So your in the wrong they already said so you can fix, refund me or Fiverr will do it for you”
“I would suggest refund me so I don’t have to go though trouble of posting this conversation for your future clients”
Am literally laughing at some of his messages
Okay so what should i do now?
I mean i know what should be done at this point, but will i get to hear from CS any soon, if i write to them?
New one from him: “I’ll give you an hour to refund before i take action to correct with fivver”
Await to hear from you all.