I received an order from a foreign buyer for writing related services. I live in LA and at the same time major fires started to break out and caused some issues with delivery time. I notified the buyer and he accepted. When I was finally able to deliver the order he asked for a few revisions, I complied, and he accepted the order. He then asked for an additional service on the same piece of writing, actually to pieces of writing. I created the add on for him, however at the same time I was starting a temp job with 12+ hr long shifts where I have no access to my phone or internet. So I was late with the delivery for the add on (something that I was almost finished with and took a lot of work and research)and he ended up cancelling… the WHOLE order.
I then contact customer service because I did deliver the initial order and he accepted it. They told me that he can not use the delivery I gave him and if he wanted to he would need to reorder it. They then told me that they will contact the financial department to see if they can compensate me for my work.
So, I message him letting him know that he can’t use that work. I am very polite in how I say it as well. He then starts going off about how he had to give it to another person to complete because my work was inadequate. I told him again that he would be violating Fivver’s terms of service if he used my work after cancelling an order, even if he edited it again. Now, for the very first time, he starts talking about financial damages he faced because of the delay in the delivery. He claims that he has faced $300-$1000 in damages (which is quite a wide range) and that fivver will probably side with him. This he is saying after he offered to give me $10 (dramatically less that the order price) to make it go away, presumably outside of Fivver, which again is against TOS.
So now I am afraid that he might actually try to sue me even thought I hold no liability. I looked at the TOS for liability and I think it only waived Fivver’s liability not the seller. I know he probably wouldn’t have a case but the messages he is sending me have turned into borderline harassment