Over time we’ve had our share of issues and we’ve come up with our own way of preventing them and dealing with things.
The following is information explaining why it’s important to read/watch everything in a seller’s gig and why.
Also Tip #5 explains why it’s important to know how to use the Reject button.
Some things you may have not thought of…
- Watch the entire gig video. Start to finish. Possibly twice.
Why? - Most sellers cannot fit everything in their gig description as text. So the video for their gig may contain some things the gig description DOES NOT!
It’s not a seller’s fault. The box is too short and so is the video! So keep that in mind.
- Look at their gig sample photos.
Why? - Some sellers hide special discounts in these. Some act as important info cards to let you know more things right away. Some , like ours , show our different sets of clothes we wear.
- Read the WHOLE GIG DESCRIPTION TEXT.
Why? - I don’t care what you say or what you think… You need to read the whole gig description text box.
Not just a little bit … Not just half of it … Not most of it… ALL OF IT.
Become familiar with this like it’s the terms and conditions of the entire sale…
–> BECAUSE IT IS THE TERMS AND CONDITIONS OF THE ENTIRE SALE. <–
Sellers use the gig description box for several reasons.
A) Describing their service
B) Describing the COST of the $5 base package.
C) Describing the Cost of anything EXTRA.
** This is where buyers go off the track. You must look at what the seller is selling for $5. **And you must understand that ANYTHING PAST THAT IS MOST LIKELY EXTRA $$$$
D) Describing the delivery time
E) Describing Re-Do policies
*This is probably the point where most sellers run out of room in the description box.
Which brings me to my next point
- Look at the BUYER’S REQUIREMENTS CAREFULLY.
This is what you get presented with right after you order a gig.
This is what the SELLER NEEDS FROM YOU!
In some cases the seller will relay even more information to you about the order and what to expect. For example : We inform clients that there is a re-do policy in place and it’s up to them to ask us for it. Simply because we cannot link to it or share it in the box. It’s too large.
For most gigs it asks you to send your files required to make the order happen.
(Example: The script for your video you want… OR your logo to add to it)
And when you don’t adhere to these directions , you will cause the seller to check your order and have to ask you for these things again.
Or they may just cancel right away - BECAUSE OF THE TIMER.
You probably thought “oh I’ll send the stuff later”
– The seller has every right to cancel your order for this reason alone. Do your part!
KEEP IN MIND THEIR TIMER - The order starts ticking as soon as you place it.
So if you don’t have your stuff together … dont place the order yet! Simple.
- REQUESTING AN ORDER MODIFICATION AND THINGS YOU NEED TO KNOW
/ REJECTING AN ORDER
If the base project that the seller turns in was acceptable…
Do NOT use the modification button to ask for changes or additions without contacting them first.
What I’m saying is … Don’t reject the order and say…
“Oh the job looks good thanks! Can we add this and that to it now?”
WHY ? – When you reject the order , it generally starts the timer back up for the seller.
What happens a lot of times is that the seller will not have enough time to make your modification and the order was completed successfully…
And you may make that order go LATE (bad for the seller) because you rejected it for things you wanted to add later.
Its unfair to your seller if they did a good job to reject an order for any reason.
If you want stuff added to it , creating a 2nd order with them is better than them getting a rejected one from a job well done.
This is a very very very common problem. And you will probably easily do this to a seller without realizing you may potentially hurt their gig ranking.
—> (Because it will cause the seller to turn in a LATE order) <—
-Be mindful of the time left on that order before you reject it – But relax…And here’s why…
AS A BUYER - YOU HAVE PLENTY OF TIME to communicate your needs after a seller has turned in something. In fact , last I checked , THE BUYER (you) have UP TO 72 HOURS to make a decision to accept or reject a delivery from your seller.
So in most cases , take that first 24 hours to ask the seller to make the change…
But in all cases - if the order was completed successfully just accept it!!
Its more respectable when this happens… and there is no timer to worry about…
–> Don’t use the order modification or reject button for asking for changes that were NOT Discussed before placing the order. <—
DO NOT USE THE REJECT DELIVERY BUTTON FOR ADDING TO A GOOD COMPLETED ORDER.
Getting in this habit may cause you to upset your seller and/or have them turn in a late order.
Fiverr keeps the order in limbo for 72 hours after a seller completes it.
After that , fiverr will auto complete the order so the seller can start receiving the funds.
So dont wait too long. Reject it if you have to… But only if something isn’t right!
I hope this helps buyers and sellers alike.
Read the gig description , ask your questions first , have your files/instructions prepared before hitting the order button… And be sure you know the difference between their Base $5 gig and their extras are.