Just yesterday, I got an order for my gig, a Youtube Subscribe Animation button.
In short, Gave the delivery, buyer gave me a 5 star rating in all 3 cases, (communication, service, buy again) plus a good review.
Her review - (Seller was responsive, professional and quick!)
On the Chat however, she mentioned she’d never run a channel on youtube, its her first time.
When she asked for my help on (I’m posting her / our chat)-
Hi Vivian(My name, seller), Thank you for the extra(the extra was added sound effects). I am new to running a channel on YouTube, can you please tell me “how” I attach this button.
Thank you, K********(Buyer, her name)
Me: In your editing software, import this and place it on top of a video.
Buyer: So, it has to be done when the video is being created?
Me: After its done recording…while editing.
Buyer: Sorry to trouble you with this one again, but YouTube says that the file is too big? Preferred file format is PNG or GIF…Can you kindly help me.
Me: I suppose you don’t have an editing software ? When you’re editng a video you have to bring this file (the one that I gave you), and place it on top of your video.
Me: Youtube is simply used for Uploading videos, not for editing.
Me: Get a Video Editor like Filmora, Adobe Premiere / Elements, Final Cut, It will help you a great deal managing your videos.
Buyer: What I did is to go into Video manager, and then branding (YouTube) and there it is uploaded. From what I googled, it just needs to be uploaded “how” I just stated??
Buyer: It can be added now, with the video up and running on YouTube.
Me: Yeah, but its simply not the ideal way to do it. Because of file size too big issues, and file format importing, which I why I said get a video Editor.
Buyer: Thanks, but that does not really help me at this moment.
Me: Well, I’m sorry to hear that, but everyone uses a video editor to edit their videos, and then use Youtube to upload it.
Buyer: I thank you, and I figured it out. And no, that’s not what everyone does. May God bless you.
Me: You mean you uploaded it through Youtube?
Buyer: Not the one you made for me, but a free one.
Me: Well I’m glad you found the answer All the best with your music Good Stuff
Buyer: Don’t you think you should refund my money?
Me: I’m sorry ? You bought by your own choice. If you didn’t want the product you should’ve retracted atleast after ordering. But after getting the order delivered in your hands, now you want money back ?. So you basically are trying to take from me free then.
END OF CHAT - NO RESPONSE FROM BUYER
Btw the entire chat is happenning after the product is delivered.
Now if you see towards the end of the chat, something clicked with the buyer and she said she “figured it out” - whatever that means,
and then she adds “not the one you made but a free one.”
- if you check on her youtube channel, I don’t see a damn thing,
So Today I wake up, and saw the buyer cancelled the order.
She gave me a good review, a 5 star rating in all 3 cases- which means she’s happy with the order, got the delivery, and still you want to take the money, and not pay me for my work ?
Still want to behave like this.
I don’t even know what to call you anymore.
I feel like I’ve been scammed.
Now that the ranting is over, how do I avoid such buyers / such things from happening in the future?
P.S.: I wish I fiverr let me post the buyers info.