Fiverr Forum

Buyer tricked me by saying "it's a small job", turned out much bigger!


#1

So, a couple of days ago a buyer bought my “Data entry” gig. He wanted me to retype 150 .jpg images. He told me that there are “on average 25 words per image”, so I offered to do it for $25. He agreed. As I started to work on it, I calculated that there are on average 70 WORDS per image, not 25! I’ve already finished 70 images, but that’s about 2,8 times as more work, for $25. What should I do?

Thanks.


#2

In this situation you have to open a dispute and tell your buyer about it :slight_smile:


#3

Thank you for your answer, but in what will that result? Is he going to pay extra, or should I give him the work which I’ve done until now?


#4

Contact the buyer and let them know that as per your previous conversations you were expecting 25 words per file but now it is actually 70 and that you will be sending an updated offer.

If you go to the order itself at the bottom there is a feature called “Offer More Extras”. Click on this and add the additional money you would like to have.

If the buyer declines. Then you have the choice of no longer working on the project and sending him $25 of work that you have completed. Close the order and send what you have completed.

It is important that you communicate everything that you are doing. This way if a dispute arises with Customer Service or the buyer is asking for his money and wants to cancel the order, you can show that you have been in communication with him and told him everything that is going on and what steps you are taking.

Good Luck!


#5

Thank you for your answer, very helpful!


#6

You can either have him pay for the extra work you are doing, or cancel and do not deliver the work.


#7

Once you open a dispute it will show you 2,3 steps.
1 you have to tell what was the problem and 2nd you have to tell the solution


#8

Yeah, same thing happened to me a few times on Freelancer and Upwork. It sucks.