While ‘unlimited revisions’ is always a bad idea on a gig, in this case (after detailed discussions with customer support and Fiverr success manager 1-1) I understand that it is not considered a ‘revision’ if the buyer is asking for something new that was not in the first contract.
The ‘revisions’ pertain ONLY to satisfying the original brief and contract. If you have done that, then the job is complete.
Therefore, it is not a revision to ask for new music after you have delivered (as one example). Asking for the video to be done again with new music becomes a new gig, not a revision.
Therefore, you are protected in the respect that if you have completed the commission to specification, you can tell customer support that you have delivered ‘to specification’ and that what the buyer is requesting are not ‘revisions’ but entirely new specifications.
Now, another important note:
If the buyer cancels AND you have delivered to specification, Fiverr may choose to pay you compensation. This occurs where the job was delivered to the original specification (and fiverr can see that has happened and that you delivered good work and a complete job) and ONLY if the buyer cancels. The compensation may be the full value of the sale. It’s discretionary.
In your position, I would tell the buyer a) that you have delivered a completed job to specification unless any changes are required to make the delivery *in accordance with the original specification and contract. And b) Tell him that further work will incur more costs if they are beyond the scope of the first contract to which both sides agreed.
c) If you have already delivered MORE than the first contract stated, then tell him specifically what you have already delivered that is over and above the contract (be clear and brief), and that he may cancel and not use your work or that he may accept, pay, and use it. He cannot request new work that wasn’t in the original brief and try to call that a revision!
Don’t do more work not in the original spec.
If he cancels of his own volition, tell customer support you delivered in full to the agreed terms and he has cancelled, and would they be able to consider this for compensation?
I wish you the very best!