I received an order from a buyer for business card gig, he requested for Business card, letterhead, envelope designs, also he paid for print ready and source file. Like i normally do for my previous buyers, i offer unlimited revisions for buyer to use till satisfaction.
After i deliver the buyer’s order (Designs, Print Ready and Source files), the buyer sent me message that he didn’t like the design and i should refund. I think maybe he didn’t know of unlimited revision, I told him about it and ask for where/which design he didn’t like. To my surprise, he didn’t like any of the 3 designs, first he said the envelope design is not in standard design format, i redesign the envelope all over again with simple design and deliver back to him, i am shocked again to see him claiming “I have poor color choosing”, the colors i used are generated from the logo he sent (he didn’t specify color at first), also he said I didn’t use normal USA address,which I used the address he sent.
He can’t point exactly to what is wrong but keeps giving annoying excuses, I keep asking for the formats he want but he insist on refund. I feel like am about to be scam because he already have the 3 designs, print ready files and source files (even though he paid for just one source file payment instead of two).
I don’t know what else to do for this buyer, this is my first time to experience something like this and i have spent years on Fiverr.