Fiverr Forum

Buyer unable to pay?


#1

I have a buyer trying to purchase a custom offer but it keeps giving her errors when she tries to pay using a debit card. Thinking it might have been her card, she got someone else to try theirs and it’s still not working. Any ideas of what could be causing it?


#2

Thanks! The only error she was getting was to contact the merchant. I’ve submitted a support ticket now.


#3

@wondravanian Any kind of error messages? If it’s not a browser issue (clear cache, cookies and refreshe) you’ll likely have to submit a Support ticket.


#4

One payment attempted via US card, one via Romanian card - still no joy. We’ve tried cancelling the offer and resending it but with no luck. The buyer tried buying multiple gig options instead and that doesn’t work either. Stumped. (:expressionless: