irfanpro Posted May 29, 2020 Share Posted May 29, 2020 Hi everyoneI had an order from the buyerIt was placed directly from the gig without discussing the job prior.Order include a site setup with content upload to be delivered in 9 days as we agreedBuyer submitted incomplete order requirements and requested me to start workingIn few days he provided me with 80% of the site content and the logins ( which were not provided initially)Now 3 days before the delivery buyer want to cancel the order coz he no longer need the site as his business is not going to happenI do not want to cancel as I’ve done 80% of the work on the siteFor the data missing I’ve added placeholder dataI informed the buyer that if he’s not able to provide complete content I’ll deliver with the placeholder dataI’ve contacted fiverr support but they seem to take upto 10 working days to respond due to current corona situationWhat should i do here?Please help Link to comment Share on other sites More sharing options...
coerdelion Posted May 29, 2020 Share Posted May 29, 2020 That is a difficult situation. If you’d finished it, I’d say deliver and refuse to cancel. But since you haven’t … there’s not a lot you can do.Ask for an extension to cover the time it may take CS to get back to you - and ask CS to cancel without affecting your stats. They may or may not do this.Don’t deliver , though or you may get a warning for incomplete delivery because it’s only 80% done … Link to comment Share on other sites More sharing options...
irfanpro Posted May 29, 2020 Author Share Posted May 29, 2020 That is a difficult situation. If you’d finished it, I’d say deliver and refuse to cancel. But since you haven’t … there’s not a lot you can do.Ask for an extension to cover the time it may take CS to get back to you - and ask CS to cancel without affecting your stats. They may or may not do this.Don’t deliver , though or you may get a warning for incomplete delivery because it’s only 80% done …All cancellations done wether mutual or done by support affect the stats Link to comment Share on other sites More sharing options...
coerdelion Posted May 29, 2020 Share Posted May 29, 2020 Not always - I’m the living proof … Link to comment Share on other sites More sharing options...
irfanpro Posted May 29, 2020 Author Share Posted May 29, 2020 ok i’ll ask buyer if he’s willing to extend Link to comment Share on other sites More sharing options...
english_voice Posted May 29, 2020 Share Posted May 29, 2020 Not always - I’m the living proof …Agreed. I am also living proof.Customer support can cancel orders without it affecting stats.However, you do need to make your case very clear. Link to comment Share on other sites More sharing options...
irfanpro Posted May 29, 2020 Author Share Posted May 29, 2020 Agreed. I am also living proof.Customer support can cancel orders without it affecting stats.However, you do need to make your case very clear.That is great to knowI’ve contacted support and will ask buyer to extend till we get a response from support Link to comment Share on other sites More sharing options...
irfanpro Posted May 29, 2020 Author Share Posted May 29, 2020 Not always - I’m the living proof …In my case do you think it is possible that the fiverr support will cancel the order without affecting my stats Link to comment Share on other sites More sharing options...
coerdelion Posted May 29, 2020 Share Posted May 29, 2020 Try and be as brief as possible and attach screenshots of the discussion.Other than that - keep your fingers crossed. Ask them clearly for what you want. Link to comment Share on other sites More sharing options...
irfanpro Posted May 29, 2020 Author Share Posted May 29, 2020 Try and be as brief as possible and attach screenshots of the discussion.Other than that - keep your fingers crossed. Ask them clearly for what you want.Thank youI’ll do that Link to comment Share on other sites More sharing options...
hassannawaz0303 Posted May 29, 2020 Share Posted May 29, 2020 You are among several victims of this situation. Also the response rate and performance of Customer service I would say has been faulty for a some time inBecause of The current situation and the loopholes in the service you have to wait till the CS respond you or request your buyer to accept the delivery. Such is an absolutely disadvantage of being a Fiverr seller nowadays Link to comment Share on other sites More sharing options...
qbo_xero_pro Posted May 29, 2020 Share Posted May 29, 2020 this is not a good situation Link to comment Share on other sites More sharing options...
irfanpro Posted May 30, 2020 Author Share Posted May 30, 2020 You are among several victims of this situation. Also the response rate and performance of Customer service I would say has been faulty for a some time inBecause of The current situation and the loopholes in the service you have to wait till the CS respond you or request your buyer to accept the delivery. Such is an absolutely disadvantage of being a Fiverr seller nowadaysApparently the response time is 10 days is for sellers issue onlyThe buyers get immediate response as the support cancelled my order alreadyThis seems unfair that support responds so quickly to buyers and so slow (10 working days ) for sellers Link to comment Share on other sites More sharing options...
hassannawaz0303 Posted May 30, 2020 Share Posted May 30, 2020 Apparently the response time is 10 days is for sellers issue onlyThe buyers get immediate response as the support cancelled my order alreadyThis seems unfair that support responds so quickly to buyers and so slow (10 working days ) for sellersSurely that is what I have discussed in my previous post but every one thought that i was falsely stating thatwhere are those geniuses now who said that Fiverr customer support is 100 % ok Link to comment Share on other sites More sharing options...
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