Hello guys! So, a guy placed a 60$ order with me a few days ago. He had a pretty weird request, he told me that he wants me to draw him with THIZZ face (you can google that). He send me an awful photo where he tried to emulate the face. I told him that my anime portraits exaggerate the features and that there are style limitations but he wanted to proceed. Wasted 6 hours on the work and after my initial delivery he requested 14 revisions. 14 goddamn revisions, so I kindly explained to him that this is not in the scope of the original order and that I can send him an offer for the revisions. I addressed everything, and I told him that I can do 6 specific revisions for free (I usually do only 2 revisions for free for the package that he ordered) but I won’t be able to do all of the 14 revisions as for some of them I have to go back and rework, which is additional hours of work for me and some of his requests were really ridiculous so I advised against them as my service is really specific. Right after that he opened a cancellation request with this message "Asked for revisions you dont want to do because your opinion is that the picture looks better as is yet Im the one whose paying for it."
Then again, I kindly explained that I am willing to do the revisions, but upgrade will be needed as they are not in the scope of the original order. I declined his cancellation request.
The following days I tried to contact him, I just wanted to fix everything as the satisfaction of my buyers is always a priority. I sent him a couple of messages saying that we should work on this together and that I’m on his side. He was offline for three days and he never responded, meanwhile I had some free time so I did most of the revisions that he requested. I then sent him the file where I pretty much fixed everything that he requested. Probably 12 out of 14 free revisions. Next thing I know, another dispute was opened under the “The quality of the work I received was poor” tab. He never bothered to address anything, he didn’t even bother to message me back. He was literally offline for 3 days, I did what he requested and then he just opened another dispute. And the work was of great quality, I take pride in my work and it’s pretty unique, so this whole experience was pretty insulting and awful.
Now, I usually always accept cancellations as you have two options with these “buyers”. If you don’t accept their cancellation they will leave you a nasty 1-star review, but damn, I was literally going way out of my way on this order to please this buyer and he’s just opening disputes one after another without responding to me. He already has the files so to me it just seems like he wants free work. The last “Buyer” review on his profile is from 2 years ago as well and he told me that he worked on this artwork with other artists as well. I wouldn’t be surprised if he found out a way to manipulate the system.
Place an order or something, request 20 revisions, if the seller values his time and doesn’t want to do them for free just initiate a cancellation. Ignore the seller and no matter what he does just insist on receiving the refund. Results: Free work, 99% of the time.
This is absolutely awful, I know that he’ll leave a 1-star review and ruin my gig but at the same time I don’t want to be exploited and I feel like that’s what’s going on as I went out of my way to please him, yet he didn’t even respond back before requesting a dispute.
How would you handle this?
Also, another question - The order is “In revision” status. I intend to at least continue to cancel his disputes for a while, in the meantime can he accept the order and leave a 1-star review when the order is in “In revision” status?