I’ve been selling on Fiverr for over a year and have been having great luck with such amazing buyers until now. So this is the first time i’m having to deal with a buyer like this. I’ve delivered the finished work to them and they replied with some mentions of edits and that they would get back to me as they were busy at the moment. So I replied with my usual spiel of:
“Noted on this! Just to let you know, the gig includes 1 free major revision and up to 3 minor revisions, after which I charge extra. So I would suggest compiling all edits into a list so that I can do all of it at 1 time to avoid the extra charge. :)”
I always use this spiel as a reminder for new buyers as I have previous experiences of gigs lasting for months because of the constant micro edits (move this to the right bit, can you shrink the size, etc. etc.) So I thought there was nothing wrong with the message as almost all of previous buyers just reply with sure and make a list of all the edits they need so I can do it all at once.
But after sending this message the buyer felt that I was threatening them and suddenly wants a refund even after I sent the work and just awaiting them to list their further edits which I would gladly do for free.
I don’t know what to do. I’m apprehensive to cancel the gig as I worked for several hours.
Is there a better way I can phrase the reminder for my revision policy? English is not my first language so I’m not sure if the message sounds threatening or not.