So I’ve been working with a customer for over a week now on a $60 project. She initially didn’t give me a huge amount of information and I had to try and get as much as possible out; I ended up having to come up with ideas on her behalf. I provided a delivery and she requested a modification - asking for around 6 elements to be changed, a few of those to completely different things (it’s like she suddenly came up with ideas of them after instead of before I put the work in).
So I made the changes and sent the delivery…
Then I get another revision request: this time it says “Hi! I think I’d like a refund, I appreciate the effort I just don’t think it’s a right match. Thanks!”
Curious, I messaged her asking her why the problem was with the delivery.
The response was :
“ It just doesn’t match what I want for my brand, it’s nothing super specific. Just doesn’t match what I imagined”
So there wasn’t actually anything ‘wrong’ with what I’ve provided, but I’m not sure how to proceed?