Posting this here because I’m not sure where to post this.
I’ve got a Buyer who ordered a translation from English to Dutch. I completed the translation on time, today he got back to me and said that the “translation is too bad” and that he “does not want any revisions”.
I’ve got about 1,100 orders completed without a single negative review so I’m pretty sure the translation is fine and he’s just bullshitting because he wants a refund. I asked him for more details which he refuses to give me. I’m adamant to complete the order; not for the money, but as a matter of principle.
I believe he can keep requesting new revisions so that the order isn’t automatically marked as completed. Should I contact Support in this case? I’m pretty sure I’m in my rights here since again 1) he doesn’t want a revision; 2) he doesn’t provide any details to why it is bad.