Sorry about the long post but this is really bothering me.
I’ve been working overtime on fiverr lately because I was going to be going on vacation. So i complete all of my orders before activating vacation mode.
one of the orders I did was for a woman who wasn’t happy with her delivery. turns out that she wanted something that I don’t actually offer in the gig (explained clearly in the FAQ which she didn’t read)
for some reason, she waited over a week before sending me a request for a revision (long after the order auto-completed, as a PM). By this time, Im traveling halfway across China.
I told her as much, so she left a 1 star review. Unhappy about this, I decide (stupidly) to offer her a refund on PayPal if she removed her review. I guess i wasn’t thinking clearly at the time. so I get a TOS warning. Which is fair enough I guess.
CS force-canceled the order and refunded her. So now, for my trouble, I have
A scathing 1 star review
A TOS Warning
no money from this order
My question - when an honest seller like me makes a mistake like this, am I in any danger of having my account banned? This is my second warning in the 6 years I’ve been selling here. is there something like a “3 strikes and you’re out” rule? I really hope not because I make a good living here. I have 1600 five star reviews, and am thinking in the future I could give up teaching and just do music. Id be devastated if I ever lost my account.
TLDR; I goofed up because of an unreasonable buyer and now I’m feeling anxious about losing my account due to TOS warnings.