A buyer placed an order including fast delivery, redesign, programming, … a lot of things
He’s a newbie, I think that it’s his first order
One day after delivering the product he says “I’m not satisfied, could you cancel the order”, what? The problem is not the product, it’s that he doesn’t know what he needs
I’ve been working 36 hours on this project, replying to many questions and doing more things than the ones he ordered
What would you do?
- Report to Customer Support
- Say “You can’t request a cancellation when the project is completed”
I chose #3