I had completed a video for a buyer. The order included script, animation and voiceover.
I first delivered the script and he liked it so i started the animation. Then after creating the animation the last part was voiceover. I sent buyer messages and samples about which voice he like and want to use in the animation but didn’t get a response for 3 days so i delivered the order with script and animation. I also sent him a message that whenever he is back just let me know which voiceover he wants to use and i will add it no matter whether order is marked as completed or not.
Then after 5 days he replies back and say that he want to cancel the order. I asked him that he like the script i also delivered the animation which is the main part if he needs any revision or want me to change the whole animation and do it from scratch just let me know.
But he just keep on saying he needs a refund.
Now i don’t want to refund him because i spent a lot of time for the script and animation already which he liked too. He is also not giving a reason why he wants a refund.
What to do in this situation.