I am video creator on Fiverr and I really need your advice, guys!
The buyer wants to cancel the order just after I delivered it.
I am not sure but it seems to me this is fraud.
He confirmed the script, he wrote “This is excellent”,
He confirmed the voiceover, he wrote “Its great”,
but just after I delivered the video he asked to cancel the order.
(Yes, he can download the video and use it, Fiverr works this way)
I tried to discuss with him what exactly he doesn’t like,
I offered to give him 3 free revisions (as described in my gig), but he just said: " I am not interested in this service anymore".
I think he doesn’t want to pay but will use this video…
I don’t want to cancel this order, I think it is unfair and dishonest.
I declined his request to cancel and he sent me it one more time.
Custom Support said to communicate with him and offer revisions…
But he doesn’t need revisions, I asked him 3 times about that.
If this order will be canceled before March 15, I will lose my TRS level
- How sellers protected from fraud on Fiverr? Or each buyer can ask to refund money after the video delivered?
- Can CS check the order and says - yes, this video was created according to gig description and this seller should not refund you money?