Fiverr Forum

Buyer wants to cancel. What to do?

I have a buyer who placed a tier 1 $10 order when they should have used the premium $55 tier. I explained how my services work and they want to cancel. How should I handle? Will this hurt my metrics?

If you cancel the order that will affect on your profile … I think you can should cancel because sometime buyers order by mistake and we need to cancel that …

Shouldn’t Fiverr have an option for this? It doesn’t seem fair.

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Fiverr has not any option for that yet . :pensive:

It will effect your completion rate percentage. I’m guessing the buyer isn’t willing to pay $55 for the service, if they were you can simply add the remaining money that is owed to an add-on in your package.

Yes - that’s what I suggested. I guess I will complete the order now b/c I don’t want to hurt my standings. Maybe the buyer can meet me in the middle.

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If you directly contact CS to ask them to cancel it for you emphasizing it wasn’t your mistake, they may do it for you without any effect on your rankings. I exactly did it yesterday and it worked. A buyer ordered by accident so I headed for the seller help center.

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Very good to know. Thank you!

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Never agree to cancel.

Explain to the buyer what they get for your $10 order. Explain to them that if they want more they will have to pay more. Get CS involved at this point and explain the situation. They may well be a whole lot more helpful than you think … as long as you haven’t agreed to cancel. Don’t let them persuade you to cancel.

Your buyer ordered a $10 gig. Give them a $10 gig.

Don’t agree to cancel.

Hey mate,

Sorry to hear that. I think that best thing you could do is try to deliver part of the service now, and convince the buyer to accept the delivery once it’s done. Then give them a custom offer with a discount for their convenience.

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I wouldn’t cancel. Every cancel dropped me in sales. Better to take the bad rating.

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