Fiverr Community Forum

Buyer won't give me the permissions to do her work

My buyer did not give me administrative permissions with her web builder, which is necessary to finish my order. But she won’t do that, and asked me for a partial refund. What do I do? I have a perfect 5 star review on my profile and I don’t want to ruin it. FYI, she is a first time buyer. TIA

Kindly Contact CS for Immediate intervention.