Over a year ago I first started here on Fiverr doing some voice work. Sometimes the orders were difficult, but I worked through the complexity and did my best to complete the order to the best of my ability for the customer. It made me really happy to see my efforts rewarded when the 5 star ratings came in. Sometimes the orders I would get were well beyond a $5 job, but I was new and couldn’t really refuse an opportunity to get some more ratings, so I dealt with it.
So then I get this customer who sends me a ridiculously long transcript to read. I start reading it over and it is clear English is not this customer’s primary language. I asked him if he could please correct the errors. He responded, again in broken English, and not addressing the problem. So I went back to the text and started trying to edit his content by writing in English what I thought he meant to say. But this just got more and more complicated. Again, I went back to him and explained to him that I couldn’t understand what he was saying. He, again, didn’t fix the problem. By the time all these conversations had been had, time was up and the gig expired. He wrote my first 1 star review. I felt so bad about it that I kind of hid away because I couldn’t believe what had happened and I didn’t know how to prevent it in the future. Again, I got a second request from someone whose text was just ridiculously long and ridiculously not English. I tried to work it out with the user and had similar results. I gave up much sooner this time, got another bad review, and just gave up from Fiverr after that.
Now I am stuck at a 60% rating. I don’t even do voice work anymore, but I am back on Fiverr working in 3D modeling, but my reviews have carried over.
It sucks and I don’t know how to fix it.