Buyers have issue in submitting the requirements


#1

Does fiverr already aware of this problem when buyers having an issue in sending their requirements. Most of my buyers are experiencing this problem. I get a long notification that a buyer has updated the order but the requirements did not go through. Buyers get annoyed with it and as a seller this gives a negative impression to my service.

Is this just temporary?


#2

I’ve noticed this for about two months that frequently there is a long pause between when someone buys a gig and when they submit my simple requirements. Sometimes a few hours go by before their requirements are submitted.


#3

Would this be a minimal issue we can just brush off or fiverr should do something about this?


#4

It may something temporary. Since I think the coupon code feature at checkout is also new, it makes me wonder if that is being dabbled with and slowing things down a little. I wouldn’t worry too much unless it creates a substantial long-term issue.

If it keeps happening, though, the best thing would be to have a buyer submit a ticket to CS explaining what problem they are encountering. You should submit a ticket regarding the same order number explaining how it affects you or appears on your end.


#5

Buyer just cancelled his order due to this reason.

His message:

“Sorry but I submitted all the information but fiverr.com did not save the info. I really cannot be bothered to type it all again.”

I assume that this client has filled out all the information because I can see the notification that he updated the gig but somehow the information did not go through.

Tsk.


#6

Why would he say he can’t be bothered to type it all again?
This buyer is one you should be glad you will not have to work with.


#7

I can understand the buyer’s frustration though.


#8

Frustration is understandable, but if it’s something that he needs done, he’ll have to type it all again, unless he decides to do the work himself.