Well, have you?
If you are on the Forum much or scroll through the posts, you will see complaints or dissatisfied customers posting in the Forum roughly every second day. This can be off-putting for you if you are considering placing an order but I wanted to point out a couple of things about this for you, before you make your decision.
An unhappy buyer will look desperately for somewhere to vent their frustration whereas a happy buyer will have left a glowing 5 star review on the seller’s profile. It is therefore quite reasonable to believe that the vast majority of unhappy buyers post their experience on the Forum. However, in contrast to those unhappy buyers, simply click on the profile of every level 2 (purple badge) and TRS (yellow badge) seller that you see. When that takes you to their profile you will see that they usually have hundreds or thousands of POSITIVE reviews.
What does this mean? The number of happy Fiverr buyers FAR, FAR outweigh the number of unhappy buyers. And there is more to consider -
So many of these “Complaint posts” contain the seller’s name (which is then removed by an admin) and of those I have seen before being removed, frankly I cannot understand why the buyer chose this seller. The offering of those sellers often are so unrealistic or exceptional that they are unbelievable. I mean literally, UNBELIEVABLE. So why do people believe them? The answer is that the buyer has chosen someone simply because they are offering to do something for a horrifically low rate. In this situation, the Latin phrase Caveat Emptor (LET THE BUYER BEWARE) is appropriate.
If someone comes to you and offers to sell you the Eiffel Tower for $5, don’t immediately believe that this is an incredible offer that you must take advantage of. Instead, question the likelihood of that being possible. Look at them, check their credentials (profile, reviews, gig description etc) and then decide if it is credible. If you do then decide to take a chance on this unbelievable offer, consider that you are pretty much buying a lottery ticket. You might win big or you might be left only with something worthy of the bin. You can blame the seller, you can even request a cancellation or go to customer support for assistance, but you cannot, CANNOT blame Fiverr or attempt to label all the sellers here as scams/frauds/cheats etc.
Finally, remember that yes, there are some sellers who offer poor service here - as there is everywhere - but also remember that there are also unreasonable people who come here to buy. If you are a reasonable person, are prepared to pay a reasonable price for the service you require and are prepared to research a little before you order, then Fiverr is an incredible marketplace full of talented people who can do a great job at a lower price than elsewhere. I am a buyer as well as a seller, and out of 100+ orders that I have placed, I have had 4 which I had to cancel, two because of the poor quality of the work.