Buyers leaving a tip?


#1

I’ve found that it is normal for buyers not to leave me a tip, even if they are totally happy with their experience ordering with me. It doesn’t bother me at all, but I just wondered if this is the case for other sellers.



If you are regularly receiving tips for your work - what’s your secret!


#2

I don’t think that its essential for every buyer to leave a tip. It depends person to person, their budget and level of happiness.


#3

I hardly ever get tips but I have a lot of repeat customers and that is more important to me.


#4

Yup i got tips but rarely


#5

I rarely got tips if buyer wants to purchase multiple versions.


#6

So it seems that as a general rule, buyers do not tip. Only in exceptional circumstances.


#7

Yeah. Sometime buyer is excited after reviewing the work and they provide tip ($5 most of time). Previously I had a buyer who had newly joined fiverr. He asked for editables. I have provided guide to add it to order and even sent a custom offer, but he still didn’t got what I was talking about. I have told him about a tip rule after completing gig and sent the editable. So then he gave $5 tip even the editable cost $10, clearly mentioned in my gig =))
So yeah! Only in exceptional circumstances.


#8

I rarely get tips.
:frowning:


#9

i am not getting tip all the times, some times buyers give me tip


#10

Totally agree with what people are saying. Going above and beyond is definitely what the tip system is for!

But perhaps customers don’t always appreciate when we do go above the call of duty? It can be quite disheartening when customers don’t recognize how much work has gone into fulfilling the specifics of their order. Should a seller point out how good their service is? Or is it best just to let it go?


#11

When I get a tip I give something more automatically–they get a nice surprise.


#12

I usually receive $10 tip but many happy clients leave positive review. I think I must be happy with this.


#13

Rarely. When I do, tips have always come from buyers who’ve spent the most.


#14

My First Order complete in one hour. the buyer was left me tip.


#15

All about storytelling. If you deliver your work by just saying something simple like “Here you go!”. Then no matter how many hours you worked on that thing, the way you express yourself makes it look like the job was really easy for you.

You do logo design, so there are so many details you can (and should) describe to your client. The choice of typeface, the story behind that typeface, the colors, the graphics, the overall layout etc etc.
Your client is not an expert. He sees the logo and thinks that it’s just a simple graphics with some text. But you’re the expert. You spent years learning your craft, it’s part of your job to educate your client, and explain how their logo was born.

Think about it like this. If in future you get hired by a company who has a $10 000 budget for their logo. You ask $5000 upfront and start working on it. Then two weeks later you go to the meeting, and present them with your design, a simple letter “A” graphics.
What do you think how many hours you will have to prepare working on your speech, to explain all the details about how that “A” is not just an “A”. That this “A” is everything that their company stands for. That after you have finished your story, you will not only get your remaining $5k, but a leap in career with ton of new opportunities.

It does not matter if it’s a project that takes you 5 minutes to complete, or if it takes you 5 months to complete. There is always a story behind your work. You know something about your work that your client doesn’t. Educate your client, so he will see that it’s not just a “quick job for someone…”, but that there is actually years of hard work in it. This is how your client sees that your service is worth paying extra. At least I would be embarrassed not to tip you.


#16

I an new to fiverr and i have done around 10 orders but got tip from only one order :wink: I think that’s not important to me. What important for me is my client satisfaction rate is 100% till now.


#17

Reply to @kjblynx: That makes a lot of sense to me!


#18

Reply to @steixeira: I agree. The customer is always more important than the tip.


#19

Reply to @solow13: try to go above and beyond what is expected of you.

for example:
i mostly make album covers, and have been highly tipped in the past for actually listening through the track and really reviewing it, as well as making the cover to match the overall vibe. offer free revisions (if they are small, of course), ask if they’ve any questions, and just do really good work. offer free extras such as print-ready versions of your work.

also, a tip for you personally: why not make your main mastering gig a 2-day gig, and offer 1-day delivery for $5 extra? i have done that recently and have actually seen an increase in sales, and of course it gives me a little extra time to work on the project.

hope this helps you and anyone else :slight_smile:


#20

Reply to @xqggqx: another example: i recently offered a client 10 (minor) revisions, which i obviously would never do on a $5 order, but i did it as she was a good customer (and promised a tip after ~5 revisions). afterwards, she tipped $10 and bought a $5 commercial license. she wasn’t planning on doing any of that at the start.

so i made $20 out of what was a actually quite a basic order. but it depends on the customer. as time goes on, you’ll learn to know who might tip and who definitely won’t

good luck!