writer99025 Posted April 19, 2016 Share Posted April 19, 2016 I don’t understand why some buyers insist on giving their email or contact information. I have blocked and reported so many buyers because of that, including one just now. When you send your email or contact details and if we sellers don’t report you, we get into trouble. So please understand, never give us your email or contact info - that puts us at a danger of losing our account. Most of the buyers, like the one I got today, are not aware of these rules. They are just new and mean no harm. It’s really sad, but if you give me your email, I have no choice but to report you and block you. I feel so terrible because the buyer I reported just now seemed like a nice person, but he was new and didn’t know about the violation. Link to comment Share on other sites More sharing options...
arty182925 Posted April 20, 2016 Share Posted April 20, 2016 I had few times buyers that are leaving phone numbers on order page and tell me to call them if I have questions.Of course I didn’t. I explained them about that and asked them question I needed. They didn’t answered at all. After I sent cancellation request, I got rejected and they told me that I am unprofessional, and all mean stuff.And good thing CS is there for buyers like that… Link to comment Share on other sites More sharing options...
tripsholi Posted April 20, 2016 Share Posted April 20, 2016 I feel to comment on this issues because I think it all depends on the task you are working on. Example, Fiverr has a file size limit that you can send bigger than that so the option buyer will have is to give you his email address.Am a buyer and it is very annoying when seller sends you a file can not access. No harm when you request a file to be sent to your email. I think Fiverr have this system that a buyer and seller can send emails through thier system. It will make a thousand sense.I always use Upwork as well, and the system is great that you actually have a video call with a seller. Sellers actually will send you thier s***e details. It all about trust and Upwork has that kind of trust.Is up to the seller to use his judgement when it comes to this. You only explain to the buyer in a nice way but not to cancel the gig because they buyer then looses the fees he paid. This is not rocket science. If someone felt to work with you, don’t make him feel a loser. Link to comment Share on other sites More sharing options...
writer99025 Posted April 20, 2016 Author Share Posted April 20, 2016 I know, that’s why I feel terrible about it. But I don’t want to be punished by Fiverr and lose my account. Link to comment Share on other sites More sharing options...
arty182925 Posted April 20, 2016 Share Posted April 20, 2016 You can always use dropbox or similar for big files so you don’t need to share any personal info. You just need to send dropbox link for downloading Link to comment Share on other sites More sharing options...
eoinfinnegan Posted April 20, 2016 Share Posted April 20, 2016 I think, as you said, that often buyers don’t know the rules. I don’t report them if they ask once and not again after I explain it to them.Something simple like “Unfortunately it is against Fiverr’s rules to contact you outside of messages here. To make sure we can communicate properly, you can download the Fiverr app. It is easy to use and will notify you when I send you a message”.It explains it simply and gives them an alternative option so it doesn’t cause a problem. Link to comment Share on other sites More sharing options...
writer99025 Posted April 20, 2016 Author Share Posted April 20, 2016 Yes, I should have done that. Given the buyer another chance. Big mistake on my part. Link to comment Share on other sites More sharing options...
eoinfinnegan Posted April 20, 2016 Share Posted April 20, 2016 I think CS will look at it and realize that it was an honest inquiry by a buyer not knowing the rules. Link to comment Share on other sites More sharing options...
mgjohn78 Posted April 20, 2016 Share Posted April 20, 2016 Don’t worry, you wont get in to trouble for not reporting them. Link to comment Share on other sites More sharing options...
lifedesigned29 Posted April 20, 2016 Share Posted April 20, 2016 thanks 🙂 I had no idea Link to comment Share on other sites More sharing options...
rythemtgguy Posted April 21, 2016 Share Posted April 21, 2016 Hey everyone… I’m new to Fiverr and just got my first request rejected last night LOL. A lot of what you were saying about us buyers not knowing is bang on! Here’s where I find there is a big disconnect… I decided to use Fiverr to assist with my marketing material. I’m a mortgage broker based out of Toronto, Canada and there are a lot of things that need to be on my marketing material in order to be compliant. Therefore I figured it would be easiest to provide my email and contact information. If I’m not allowed to provide this, is it okay that all my contact information is on my marketing material that people will be working on?How do I go about placing a order but also providing all the information that I need on it? Link to comment Share on other sites More sharing options...
zafarsami Posted April 21, 2016 Share Posted April 21, 2016 Question. How to avoid providing contact info when the job is to design a business card? By definition, a business card would contain the info… Link to comment Share on other sites More sharing options...
abidagfx Posted April 22, 2016 Share Posted April 22, 2016 Its okay no problem when you hired someone for designing brochures or business cards you have to provide them the details to be include into design. Its no problem and fiverr system understand such situation. Link to comment Share on other sites More sharing options...
mariamughal Posted April 22, 2016 Share Posted April 22, 2016 OMG before reading this post,I was unaware of the fact that it’s essential to report such buyers otherwise we can face serious troubles 😮 Link to comment Share on other sites More sharing options...
antoniopraize Posted April 24, 2016 Share Posted April 24, 2016 A buyer gave his email on my inbox page, Though already told him its against the terms and condition. Do i still need to report him? Link to comment Share on other sites More sharing options...
seochick786 Posted April 25, 2016 Share Posted April 25, 2016 Thanks man for such an important information. Personally, I was not aware of this info. Link to comment Share on other sites More sharing options...
diamonddolphin Posted April 26, 2016 Share Posted April 26, 2016 I am finding this problem as a buyer. I have to have a website made and the seller needs access to my godaddy acct. In order for me to send an invite on godaddy to give “limited access” to do the work I need the seller’s email. He said he can’t do that or he will be “banned” on fiverr but he is asking for my godaddy acct info so he will have full access to my personal info on there. So how is this suppose to work? Fiverr has NO HELP area to address this that I can see and no contact info to ask Fiverr. This seller has 100’s of reviews for this work too.Any input please would be great!! Link to comment Share on other sites More sharing options...
jabedomar Posted April 26, 2016 Share Posted April 26, 2016 Thanks,Its helpful and informative tips Link to comment Share on other sites More sharing options...
lina76 Posted April 26, 2016 Share Posted April 26, 2016 such a wonderful tips…which almost unknown and care less . Link to comment Share on other sites More sharing options...
nonie_the_pup Posted April 26, 2016 Share Posted April 26, 2016 can you not actually upload to a dropbox or external site and link that here to fiverr for download/upload if it’s too large to upload here? I am a frequent buyer on Fiverr and haven’t yet had this issue, but figure I’d throw it out there. Link to comment Share on other sites More sharing options...
xpertmarketer Posted April 26, 2016 Share Posted April 26, 2016 Well, I don’t think you need to report a buyer. When I encounter such buyers I simply send them a polite message explaining that this is against the rules and such info can get both the buyer and seller’s account in trouble - they’re always quick to apologize.I really don’t think fiverr would want us to go reporting people who’re doing this unintentionally. A polite reminder about the rules has always worked for me so far. Picked up the tip from the forums when I was new. Link to comment Share on other sites More sharing options...
trishmaybery Posted April 27, 2016 Share Posted April 27, 2016 I was not aware of this rule either. Should this not be included in some sort of getting started email from Fiverr rather than the company relying on you sellers to inform us? Link to comment Share on other sites More sharing options...
jonbaas Posted April 27, 2016 Share Posted April 27, 2016 It would appear that you have not read the Fiverr Terms of Serivce:https://www.fiverr.com/terms_of_serviceIn the “Basics” section, the following is written:“To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.”@trishmaybery and others: Please read the Fiverr TOS.You cannot complain about not knowing the rules, if you do not actually read the rules which are clearly posted for everyone. You will also find the rules linked at the bottom of each Fiverr page via the “Legal” link. Link to comment Share on other sites More sharing options...
mgjohn78 Posted April 27, 2016 Share Posted April 27, 2016 Your reply inspired a small post http://forum.fiverr.com/discussion/do-you-know-what-you-have-agreed-to/ Link to comment Share on other sites More sharing options...
iamstylewe Posted April 27, 2016 Share Posted April 27, 2016 If we do not report them, will our account be blacklisted by Fiverr?Could you tell me about it? I am new here.Thanks a lot! Link to comment Share on other sites More sharing options...
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