I am actually about to lose my mind right now.
My cancellations are primarily because the buyer, ordered the wrong thing OR has some other issue. I’ve had a few lately – and as a result – my stress level is through the roof now, because of these new level requirements.
Today I was interacting with a buyer, who needed to shorten her ad to fit the platform I advertise on, when she suddenly said she needed to cancel - in the middle of revising her ad. She said it was because the site, I was going to advertise for her – was accusing her of “fake traffic.”
I asked her is she bought bogus traffic- she said “Yes, unfortunately”…
I asked her if there was anything else I could advertise, as cancelling would affect me badly (HEY they need to know this, based on this new system - don’t BUY - and cancel nonchalantly… because the seller IS affected negatively.)
She then asked, how could HER cancelling affect me badly - thinking it didn’t make any sense… as it wasn’t MY fault.
Here lies the problem. Buyers don’t understand the ramifications - affecting the seller, involved - when they cancel… and they don’t “get it” because they don’t think their initiating a cancellation should affect the seller… and it shouldn’t.
In this case the buyer bought a BOGUS service from another seller, that affected me badly. How is that fair?
It actually makes ZERO sense for a seller to be penalized because of a buyer ordering the wrong thing, or for whatever other reason THEY choose to cancel. We should be judged on what WE do, or don’t do – based on what WE have control over… we can’t control a buyer’s actions.
She promised to come back, and was apologetic – which was sweet, but that doesn’t nullify the negative affect of the cancellation on ME.
It’s just super annoying to me.