When are we going to be equal?
I have had, besides problems with bad reviews over the time by buyers, never contacted Fiverr for anything. However, I have had some really bad cancellations that just make you hit the wall so bad.
In my beginnings as a seller here, I got a book cover done which the seller did not like, cancelled. After a while, I found that cover with a small change in the title and reported it to Fiverr but no action, whatsoever. Let this one slide!
I got a wrap finished, client liked it, order was completed. After a few months he cancels the order through PayPal (apparently you can) and contacted Fiverr to talk about the situation. They said that they can’t do anything about it because it was refunded from Paypal. So, if I go on a buying spree to sellers gigs, and get all their work, source files, everything and just go to Paypal to cancel them all, I’m getting free work! FIRST WARNING
I do Createspace print ready books, client ordered one but wasn’t responsive to my messages about the spine and back stuff I need. So, I just sent the front cover so that we can see if that’s the direction we’re going for. The order was marked complete by Fiverr automatically, then the client messages after 2-3 days, saying that he wants the final files delivered. I couldn’t respond for 2 hours and he got the ordered cancelled. SECOND WARNING = DEMOTED to level 1. Fiverr CS told me that I offered incomplete work.
I offer a free gift for the book cover gig, I completed everything with the buyer and even offered free revisions on the messaging inbox, she was happy. Although I missed the 3D image, she cancelled the order a week later and she’s not responding to anything now. So, instead wasting time with the Fiverr CS, I went ahead and wrote this RANT for my experience on this matter.
“Moral of the Story” - Fiverr doesn’t remove reviews that have totally nothing to do with the order that was done, but cancels orders because you didn’t give something for free.
Double standards, even though we pay the same fee to Fiverr. That’s how you keep a community growing Fiverr, well done!