Ha, that sucks @arty182925. Yeah I had a TIP GIG back before it was integrated into fiverr. I have a few in there just sitting.
On a few of my gigs I made it so that NO information was required. This means the clock starts as soon as the buyer completes the purchase. It guarantees that I get the money… but not always the content to complete the order. Pros and Cons, but at least I can be in control of the refund should the buyer never produce the info.
Even if Fiverr came back with a Year Old policy, I would appreciate that. The buyer has already spent their money. So it’s just sitting in Fiverr Limbo. Doesn’t really seem fair that they get to keep it. Oh well.