Fiverr Forum

BUYERS who don't follow INSTRUCTIONS (and Fiverr Forum search bar ^^^)


#1

Aloha! Kola here, well I imagine this has been discussed however when I search in this “what are you looking for? ^” box no results ever show up ?



My issue is- about 10-20% of the time I find myself having to spend (waste, really) time RESENDING instructions to buyers (e.g. 60 word testimonial =$5) and then find they send a 100+ word script but only ordered ONE gig… Often they are very apologetic and then order (or shorten script) but what gives on the feature where BUYERS should have to MANUALLY CHECK OFF a bullet point list of SELLER INSTRUCTIONS- I think that’d be an awesome feature… I know some people are just not very bright and rush without reading but it does get annoying at times when I know I’ve posted clear instructions, they just aren’t being met… but BUYERS have too much freedom to order and start the delivery count down when they either 1) don’t follow instructions 2)don’t send ANY instructions or 3) request work that I will not do (adult etc.)



Any word on WHAT UPDATES are coming to help Sellers streamline the order process?


#2

He he. We’re all having the same problem :slight_smile:



In my instructions I clearly stated : ‘’ 1. Please confirm that you read the description of the gig,otherwise we can’t work ‘’



#3

That would be a good idea! @kolapops


#4

I think this is the one of the biggest problems sellers are having. Kinda makes me laugh whenever I see yet another post about it, because we are just all in the same boat! :slight_smile: There are certain genres I won’t do on my book trailer gig (like heavy romance and things like that - one person had some atrocious books that I won’t mention because it would give away who the person is, but I finally had to ask them not to order from me again).



Even having items to check off may not deter the most stubborn. Some may click them just to get through it and STILL not have read anything.



@rodesigners - I like your idea. :slight_smile: Do people actually tell you that they’ve read your instructions? What do you do if people order from you and haven’t gone outside your parameters, but they clearly didn’t read your instructions?


#5

Reply to @goodgift:

Yes,most of them confirm that they read the description. If my first point of my instructions isn’t answered, I ask them directly if they are ok with the gig :slight_smile: . If they don’t respond , I suggest a mutual cancellation .


#6

I also think that would be a good idea.


#7
kolapops said: MANUALLY CHECK OFF a bullet point list of SELLER INSTRUCTIONS-


AWESOME idea, I support this 100%. That way we can reduce confusion, and unread requirements.

#8

My search bar works fine. Hmmm… :confused:



As for your checklist idea - love it! I have the same thing happen to me all the time, and while it’s not really a bother because I think of it as a time to bond with my customers further, it does waste time that could otherwise be spent working on their order. Definitely something to consider.


#9

Problem is, I think the kind of folk who skim the instructions in the first place will be the kind of folk who’ll just tick off the checklist without reading it properly either. :slight_smile:


#10

I just posted this suggestion to end buyer confusion in the forum:



http://forum.fiverr.com/discussion/1639/great-suggestion-on-getting-buyers-to-send-the-full-details-sellers-need-form-maker#Item_1


#11

One of the agencies I work for have a cool check off system on their event application website form like this; (for example)



I would be ideal for this position because;

O I am great with people!

O I have lots of sales experience.

O I’m outgoing, professional and love this business!

O I am never on time.

O I have a clean driving record

O I just checked this because I’m rushing through this application

O People say I’m a natural people person



etc etc…

I always laugh when I go through their site because I would LOVE to know what idiot checked off the BAD trait bubbles…



If fiverr implemented something like this or even a two-part option I think they could engineer the results to allow for automated dispute settlements when EITHER party is actually at fault…



I believe in OVER communicating so… I shall continue to hope :wink:



#Fiverrmillionaireinthemaking


#12

unfortunately, theres a lot of job application websites that do things like that



They have questions like



[ ] Stealing small items like paperclips is sometimes okay.



It’s like, SERIOUSLY? who would check that…


#13

Why’s that unfortunate? I think its good! lol


#14

He he. We’re all having the same problem :slight_smile:



In my instructions I clearly stated : ‘’ 1. Please confirm that you read the description of the gig,otherwise we can’t work ‘’



#15

That would be a good idea! @kolapops


#16

I think this is the one of the biggest problems sellers are having. Kinda makes me laugh whenever I see yet another post about it, because we are just all in the same boat! :slight_smile: There are certain genres I won’t do on my book trailer gig (like heavy romance and things like that - one person had some atrocious books that I won’t mention because it would give away who the person is, but I finally had to ask them not to order from me again).



Even having items to check off may not deter the most stubborn. Some may click them just to get through it and STILL not have read anything.



@rodesigners - I like your idea. :slight_smile: Do people actually tell you that they’ve read your instructions? What do you do if people order from you and haven’t gone outside your parameters, but they clearly didn’t read your instructions?


#17

Reply to @goodgift:

Yes,most of them confirm that they read the description. If my first point of my instructions isn’t answered, I ask them directly if they are ok with the gig :slight_smile: . If they don’t respond , I suggest a mutual cancellation .


#18

I also think that would be a good idea.


#19
kolapops said: MANUALLY CHECK OFF a bullet point list of SELLER INSTRUCTIONS-


AWESOME idea, I support this 100%. That way we can reduce confusion, and unread requirements.

#20

My search bar works fine. Hmmm… :confused:



As for your checklist idea - love it! I have the same thing happen to me all the time, and while it’s not really a bother because I think of it as a time to bond with my customers further, it does waste time that could otherwise be spent working on their order. Definitely something to consider.