Jump to content

Buyers who think they 'own' you for the day with a Fast order

capitalquality

By capitalquality
in Lounge

Recommended Posts

capitalquality Contributor

capitalquality

Posted
Posted

A buyer buys the $5 gig with a fast extra, hakuna matata. That buyer still only gets the $5 gig. Isn’t that the way it should be?

I’ve had it happen more times than not where buyers who order fast extras seem to think they’ve bought you for the day and come back with tweaks and questions and new requirements constantly. (I’m dealing with a particularly good example of this at the moment and it’s especially annoying because their file is so large it crashes my Mac and makes my windows laptop unusable for half an hour every time I do anything).

I probably need to stomp on this early and treat it like any other $5 order but I find it hard when the buyer’s paying extra for something I do 90% of the time anyway.

Link to comment
Share on other sites
anamariaedan Rookie

anamariaedan

Posted
Posted

A bit off topic-- I had a small $5 order today. Woke up early in the morning, delivered, confident everything would be just fine.

Ended up doing 18 revisions for that $5 order, as the buyer kept wanting ‘‘just one more small change’’.

I know, it’s my fault for offering unlimited revisions, which I used as a promotion tool lately.

So, I do understand how you must feel. 😏

Link to comment
Share on other sites
saddu_writer Apprentice

saddu_writer

Posted
Posted

A bit off topic-- I had a small $5 order today. Woke up early in the morning, delivered, confident everything would be just fine.

Ended up doing 18 revisions for that $5 order, as the buyer kept wanting ‘‘just one more small change’’.

I know, it’s my fault for offering unlimited revisions, which I used as a promotion tool lately.

So, I do understand how you must feel. 😏

18 revisions for that $5 order

Unbelievable. I thought i am the only one who has this type of buyers. Looks like I am not alone. usually their remarks when they hit modification " every thing is perfect. Can you just…" umm ok and this continues.

Link to comment
Share on other sites
anamariaedan Rookie

anamariaedan

Posted
Posted

18 revisions for that $5 order

Unbelievable. I thought i am the only one who has this type of buyers. Looks like I am not alone. usually their remarks when they hit modification " every thing is perfect. Can you just…" umm ok and this continues.

Exactly! ‘‘Everything is perfect, just one thing: […]’’

Link to comment
Share on other sites
landongrace Apprentice

landongrace

Posted
Posted

Sometimes the needs are at a level that you cannot provide in a day. No matter the price. And you know that every rush order is placed by someone who acts like they’ve drank three energy drinks. 🙂

I have this written on my bathroom mirror. “No jobs are better than the wrong jobs”.

Link to comment
Share on other sites
newsmike Grand Master

newsmike

Posted
Posted

🔄Unlimited Revisions are for Noobies.

I totally agree. I took free revisions off the menu as soon as I got to level 1. I understand that while you are trying to get to level 1 a seller may want to take all sorts of jobs and do all sorts of revisions even giving away the store to get a few good reviews on the board. I did that and remember being apprehensive to start ratcheting it up pricewise once I got to level 2, but I slowly started adding extras and charging for what I had been doing for free. My orders kept coming in and I made more money. Recently, (after reading a comment from emmaki) about how she charges $100 for express service, I decided to try it. To my amazement, I have sold 8 of them in a month…far more than I ever would have made on express delivery at $10. Plus, I’m not constantly running into the studio every time someone throws another $10 on an order.

Bottom line is that you should never give it away cheap, and price it to keep the jerks out. Now I’m thinking of losing the $5 price and putting in that $10 meksell firewall.

I probably owe Emma a tip.

Link to comment
Share on other sites
capitalquality Contributor

capitalquality

Posted
  • Author
Posted

A bit more context. They’ve paid $40. $30 for the gig including the fast extra, then they completed the actual order and left a $10 tip. They’re now after fixes to their data because the formula tied up their computer too.

I have no revisions on all my gigs, but if someone’s paying a bit extra as a tip, then I’m going to do a revision or two. I suppose it comes back to the old question, what is a revision, and when does a question become a revision.

And it comes down to the extras I should offer. I probably need to charge laptop time. I probably need a disclaimer that if they send me a tonne of data and want a formula, then it’s not my problem to fix their data if their computer suddenly freezes up. I probably need to re-add the extra I took off for some vague reason I can’t remember (I think it was too difficult to fix a price) that if their data needs reorganising I’ll do it but I’ll charge them.

And maybe I need to stick to my guns a bit with the you still bought the $5 gig even if you paid extra to get it done fast.

Link to comment
Share on other sites
leahemme Rookie

leahemme

Posted
Posted

I totally agree. I took free revisions off the menu as soon as I got to level 1. I understand that while you are trying to get to level 1 a seller may want to take all sorts of jobs and do all sorts of revisions even giving away the store to get a few good reviews on the board. I did that and remember being apprehensive to start ratcheting it up pricewise once I got to level 2, but I slowly started adding extras and charging for what I had been doing for free. My orders kept coming in and I made more money. Recently, (after reading a comment from emmaki) about how she charges $100 for express service, I decided to try it. To my amazement, I have sold 8 of them in a month…far more than I ever would have made on express delivery at $10. Plus, I’m not constantly running into the studio every time someone throws another $10 on an order.

Bottom line is that you should never give it away cheap, and price it to keep the jerks out. Now I’m thinking of losing the $5 price and putting in that $10 meksell firewall.

I probably owe Emma a tip.

Wow, you sold eight $100 express extras in a month?! That’s impressive!.. Are any of them on $5 orders? I’m only curious, because people order my $10 express all of the time on 5.00 orders, so I fear if I up it, I’d be out of their budget range all together. Plus, the voiceover category is so competitive, it seems I would risk losing the sale all together. But, it’s true that if you state your value, people will believe you and, it seems to work for you!

maybe when I get 500 reviews or something, i’d up it…

Link to comment
Share on other sites
newsmike Grand Master

newsmike

Posted
Posted

Wow, you sold eight $100 express extras in a month?! That’s impressive!.. Are any of them on $5 orders? I’m only curious, because people order my $10 express all of the time on 5.00 orders, so I fear if I up it, I’d be out of their budget range all together. Plus, the voiceover category is so competitive, it seems I would risk losing the sale all together. But, it’s true that if you state your value, people will believe you and, it seems to work for you!

maybe when I get 500 reviews or something, i’d up it…

I have sold three orders at $105 which were a sentence or a tagline. The agencies are willing to pay this. All of the people who bought it were professionals. I have to admit $105 for 3 minutes work is fun.

Link to comment
Share on other sites
newsmike Grand Master

newsmike

Posted
Posted

It is a mistake to underestimate what buyers are willing to pay if you know you are good.

Never underprice yourself unless you are new and need reviews.

Yes, and you price yourself out of the folks who will make your life miserable. I have to admit when I priced rush at $100 I figured I’d sell none and have to come back to $10. I was amazed.

Link to comment
Share on other sites
misscrystal Grand Master

misscrystal

Posted
Posted

Yes, and you price yourself out of the folks who will make your life miserable. I have to admit when I priced rush at $100 I figured I’d sell none and have to come back to $10. I was amazed.

It is those buyers who are brand new to fiverr who cautiously only part with $5. The ones who are around here for a while will spend $50 or more easily if you have the reviews to back up your work.

Link to comment
Share on other sites
leahemme Rookie

leahemme

Posted
Posted

I have sold three orders at $105 which were a sentence or a tagline. The agencies are willing to pay this. All of the people who bought it were professionals. I have to admit $105 for 3 minutes work is fun.

Interesting, thanks for sharing.

3 mins for $105. It’s fun to think that would be making you sit a $2100/hr rate. Ballin’! 🙂

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
×
×
  • Create New...